Refund Policy

Last Updated: January 2025

At AlexLegrand, we stand behind the quality of our email marketing education and consulting services. This policy outlines our refund terms.

DIGITAL TRAINING PROGRAMS

Due to the immediate access nature of digital educational content:

30-Day Satisfaction Guarantee:

• If you are unsatisfied with a training program within 30 days of purchase AND

• You have completed less than 25% of the course content

• You may request a full refund

After 30 Days or 25% Completion:

• All sales are final

• No refunds for downloaded or accessed materials

• No partial refunds for incomplete courses

1:1 CONSULTING SESSIONS

Individual Sessions:

• Full refund if I cancel or fail to attend

• No refund if you cancel with less than 24-hour notice

• Rescheduling allowed with 24+ hour notice

• No-shows forfeit the session without refund

Consulting Packages:

• Refund for unused sessions if cancelled before scheduling

• Prorated refund for unused sessions (minus completed sessions)

• No refund for packages with 50%+ sessions completed

SUBSCRIPTION SERVICES

Monthly/Annual Subscriptions:

• Cancel anytime through your account or by emailing [email protected]

• Access continues until the end of current billing period

• No prorated refunds for partial months

• First month eligible for refund under 30-day guarantee (if minimal usage)

HOW TO REQUEST A REFUND

To request a refund:

Email [email protected] within the eligible timeframe

Include your order number and date of purchase

Provide reason for refund request

For training programs: Confirm less than 25% completion

REFUND PROCESSING

• Refund requests reviewed within 2-3 business days

• Approved refunds processed within 10 business days

• Refunds issued to original payment method

• Access to materials revoked upon refund approval

NON-REFUNDABLE ITEMS

The following are non-refundable:

• Custom or personalized consulting work already delivered

• Completed coaching sessions

• Materials downloaded or accessed beyond refund terms

• Third-party fees (payment processing fees may be deducted)

• Special promotions or discounted packages (unless otherwise stated)

CHARGEBACKS

Initiating a chargeback without contacting us first:

• Violates these terms

• Results in immediate account termination

• May result in collection action for services rendered

Please contact us first to resolve any billing issues.

EXCEPTIONS AND DISCRETIONARY REFUNDS

We reserve the right to:

• Issue refunds outside these terms for exceptional circumstances

• Evaluate requests on a case-by-case basis

• Offer partial refunds, credits, or alternative solutions

TECHNICAL ISSUES

If you experience technical problems preventing access:

• Contact us immediately: [email protected]

• We will resolve technical issues promptly

• Extended access may be provided for time lost

• Refunds only if issues cannot be resolved

SATISFACTION COMMITMENT

While we have these policies, client satisfaction is our priority. If you're experiencing challenges:

• Reach out before requesting a refund

• We're happy to discuss concerns and find solutions

• Additional support or alternative arrangements may be available

CHANGES TO THIS POLICY

We may update this Refund Policy at any time. Changes apply to purchases made after the update date.

CONTACT INFORMATION

For refund requests or questions:

Email: [email protected]

Mail: OTOCO BASE WY LC- ALEXLEGRAND -SERIES 75 159 N. Wolcott St. Suite 133 Casper, Wyoming 82601

Response Time: We aim to respond to all refund requests within 2-3 business days.